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Our team remains committed to you and your pets during COVID-19.

 

UPDATE on  COVID-19, commonly known as coronavirus. It’s a changing world, so are our plans and actions.


At this time, we are here and have no plans of closing.


We are still monitoring the COVID-19 virus closely from the AVMA, AAHA, CDC and local health departments. We are following all recommendations made by local, state and federal health officials. 


Changes made to safeguard you, your pets, and our team:


Option to stay in your car: We have car side check-in/out for any appointments and pick up of medication/foods/anything

  • When you arrive in the parking lot call us at 904-363-2005
    • Please let us know if you or anyone else you are in contact with are showing any signs of illness or if any known exposure has happened
    • Explain where you are parked, what type and color is your vehicle
  • A staff member will come out and bring your pet into the clinic, you will make decisions as if you were in the room.
  • We will fill prescriptions and get anything ready you might need.
  • We will check you out like you were in the clinic, charge your credit card or care credit. If paying by cash or check we can pick it up when we return your pet to your car. 
  • Your take home directions and invoice will be brought when we return your pet to your car.
  • We can MAIL anything that you might normally pick up at the clinic, just let us know when you call.
  • You can EMAIL pictures and/or videos to animacaretlc@gmail.com and we will review the case and help the best we can.
  • We are still requiring staff that are ill to stay home.
  • We are continuously disinfecting commonly touched surfaces such as doors, seats, and handles for our staff.
  • Antibacterial soaps and hand sanitizers have been distributed throughout the clinic for our staff.
  • We would also ask that if you are ill to stay home, see if anyone else can bring your pet or what other options might work.

We encourage you to take precautions to prevent the spread of COVID-19 and other viruses.

Steps to protect yourself:

  • Wash your hands often with soap and water for at least 20 seconds
  • Use hand sanitizer that contains at least 60% alcohol when water and soap are unavailable
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are sick and put more space between people, especially those who are at higher risk.

Steps to protect others:

  • Stay home if you are sick, except for medical care if needed
  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Do not reuse tissues, throw them away.
  • Immediately wash your hands
  • Clean and disinfect frequently touched surfaces daily.

Animal Care at Twin Lakes Center will continue to be responsible in preventing the spread of COVID-19 and will keep you informed of any changes that might be made going forward.